Company Policies

Contact policies: Your primary contact person for Ebonie Cosbert Coaching Co. is Ebonie Cosbert. Ebonie Cosbert is available from [10 am to 5 pm Eastern time, Monday through Thursday.  Ebonie Cosbert communicates by email and scheduled video/telephone calls (if your package includes calls) only. Please do not text, Facebook message, or use other means to communicate. 

Email policies: Please allow two business days for a response by email, although Ebonie Cosbert Coaching Co. strives to respond sooner. For feedback on documents, all feedback must be included in a single email, rather than piecemeal, to allow for timely and efficient responses. 

Call Cancellations: Please provide 24 hours’ notice if you must cancel or reschedule a call. You may forfeit your call if less notice is provided. 

Time Off Policy: Company is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off. 

Billing: You will be billed automatically every 30 days (or the nearest weekday) for recurring charges. We will attempt to charge a declined card every two days for up to ten days. 

Billing Disputes: In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Company prior to initiating a chargeback. 

Sessions will be held by Zoom, or with advance notice, by other means including telephone. 

The session must be scheduled using Ebonie Cosbert’s scheduling calendar, and there is no guarantee that her availability will match yours. 

If a session is not used within 90 days, it is forfeited.

If you do not attend at the scheduled time, your session is forfeited. 

If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.